Shipping policy
At CORE Recreation, we work to make getting your gear as simple and reliable as possible. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed before being handed off to the shipping carrier. Processing times may vary depending on the product, order volume, fulfillment location, weekends, and holidays.
Once your order has shipped, you will receive shipping confirmation and tracking information when available.
Please note that processing time is separate from shipping and delivery time.
Shipping Times
Estimated delivery times vary depending on the product, fulfillment location, destination, and shipping method available for your order.
Estimated delivery dates or timeframes shown during checkout or provided after your order is placed are estimates and are not guaranteed.
Unexpected delays may occur due to carrier issues, weather, customs, holidays, high order volumes, or other circumstances outside our reasonable control.
Tracking Your Order
When tracking is available, you will receive a tracking number after your order has shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may need time to scan and update the package in their system.
Multiple Packages
CORE Recreation works with third-party fulfillment partners and warehouses to process and ship certain products.
If your order contains multiple items, they may occasionally be fulfilled from different locations. This means your order may arrive in more than one package and at different times.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments unless otherwise disclosed during checkout.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee changes once an order has been processed or shipped.
CORE Recreation is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Delayed Orders
Occasionally, packages may experience unexpected delays after leaving a fulfillment facility.
If your order appears significantly delayed, please check your tracking information first. If you still need assistance, contact us with your order number and we will help investigate the shipment.
Lost or Missing Packages
If tracking indicates that your package may be lost or your order has not arrived within the expected delivery timeframe, please contact us.
We will review the available tracking information and work with our fulfillment and shipping partners to determine an appropriate resolution.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or with items missing, please contact us as soon as possible and follow the instructions provided in our Return & Refund Policy.
Photos or videos of the product, packaging, and shipping label may be required to help us resolve the issue.
International Shipping
International shipping availability may vary by product and destination.
International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country. Where applicable, customers are responsible for these charges unless otherwise stated during checkout.
Contact Us
If you have questions about shipping or need assistance with an order, please contact us through our Contact Us page.
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.
Thank you for shopping with CORE Recreation.